Opportunity as Help Desk Coordinator

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.  Qualifications and Skills

  • Bachelors/ Sixteen years of education in Social Sciences
  • Strong Computer Skills and the ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and  Software, Experience with data Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help  customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating  manuals, Education in Computer

Job Description • Responding to queries via chat, email, or phone  • Training other staff members on troubleshooting and diagnosing problems  • Writing, editing, and revising training manuals for new and updated software and hardware • Providing technical assistance for questions and problems  • Resolving problems with networks and other computer systems  • Diagnosing system errors and other issues  • Following up with partnering institutions and students to ensure full resolution of issues • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training  methods  • Running reports to analyse common complaints and problems  • Installing or changing software to fix issues  • Remotely accessing hardware or software for clients to make changes and fix problems 

Terms & Conditions

  • The selection of candidates will be based on interviews.
  • Application with detailed CV should be e-mailed at placement@fjwu.edu.pk . In the  email subject Help Desk Coordinator
  • For further information, please contact the Placement office, Fatima Jinnah Women University, the Mall, Rawalpindi Tel: 051-9292900 Ext 1018,

Last date of apply: September 14, 2023